Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the CitizenshipAImobile application and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Important Disclaimers

CitizenshipAI is an independent educational application and is not affiliated with, endorsed by, or sponsored by the Australian Government or the Department of Home Affairs.

Content is developed using publicly available Australian citizenship education resources including Our Common Bond.

Some explanations may be generated or assisted by artificial intelligence. Users should consult official government sources for the most current information.

Practice questions in the app are AI-generated educational questions based on publicly available materials. We do not copy official Australian citizenship test questions, and the app should not be relied upon as an official exam source.

You should not rely on the Service as an official source for the Australian citizenship test. For authoritative information, refer to official Australian Government sources such as the Department of Home Affairs website.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent or guardian's permission to use the Service. You are responsible for ensuring that your use of the Service complies with applicable laws.

3. Account Registration

To access certain features, you must create an account. You agree to provide accurate account information and to keep your login credentials secure. You are responsible for all activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

4. Educational Purpose Only

CitizenshipAI is intended for educational preparation only. It does not provide immigration advice, legal advice, citizenship application advice, or official exam content.

CitizenshipAI provides educational tools to help users prepare for the Australian citizenship test, including AI-generated practice questions, explanations, progress tracking, and related study features. The Service is not a substitute for professional immigration or legal advice.

No guarantee of success: We do not guarantee that use of the Service will result in passing the Australian citizenship test or any other outcome related to your citizenship application. Test formats, requirements, and official information may change at any time.

You are responsible for verifying important information using official Australian Government sources, including the Department of Home Affairs.

5. Content and AI-Generated Material

Practice questions in the Service are AI-generated educational questions based on publicly available Australian citizenship education materials. We do not copy official exam questions.

Content in the Service may become outdated if government information changes. AI-generated or AI-assisted explanations may contain errors, omissions, or outdated information. You should always consult official government sources for the most current and authoritative information.

6. Subscriptions and Payments

Some features may require a paid subscription. Web subscriptions are purchased through the Account page. Mobile subscriptions are purchased through the Apple App Store or Google Play. Prices, billing cycles, and renewal terms are displayed at the time of purchase. Mobile subscriptions automatically renew unless canceled before the renewal date through your app store account settings. Refunds are handled according to the policies of the platform where you purchased the subscription.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Submit passport information, identity documents, biometric data, or government application data through the Service
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service, except where permitted by law
• Use automated means to scrape, extract, or collect data from the Service
• Interfere with or disrupt the integrity, security, or performance of the Service
• Misrepresent the Service as an official government product or guarantee test success
• Share your account credentials or resell access to the Service

8. Intellectual Property

The Service, including its software, design, branding, and original content, is owned by us or our licensors and is protected by intellectual property laws. Publicly available government materials remain the property of their respective owners. Our Common Bond and other official resources are referenced for educational context only.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial educational purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service without our prior written consent, except as permitted by law.

9. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from inaccuracies. We disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, or any loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of or inability to use the Service.

To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred Australian dollars (AUD $100).

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

11. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law or third-party rights, to the extent permitted by law.

12. Suspension and Termination

We may suspend or terminate your access to the Service if you breach these Terms or if we reasonably believe suspension or termination is necessary to protect the Service, other users, or our legal interests. Where reasonable, we will provide notice before termination.

You may stop using the Service at any time. You may delete your account as described on our Account Deletion page. Upon termination, your right to use the Service ends immediately, subject to any rights or obligations that by their nature should survive.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other appropriate means. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Australia for any dispute arising out of or relating to these Terms or the Service, except where applicable law provides otherwise.

15. Contact

For questions about these Terms, contact us at citizenshipai.support@gmail.com.