Privacy Policy

This Privacy Policy describes how CitizenshipAI(“we,” “us,” or “our”) handles personal information when you use our mobile application and related services (collectively, the “Service”). The Service helps users prepare for the Australian citizenship test for educational purposes only.

Important: CitizenshipAI is an independent educational application and is not affiliated with, endorsed by, or sponsored by the Australian Government or the Department of Home Affairs.

Information We Collect

We collect personal information that is reasonably necessary to provide the Service. This may include:

• Email address — for account registration, authentication, and service-related communications
• Account information — such as your account identifier, profile details you choose to provide, and account settings
• Learning progress — such as completed lessons, topics studied, and study activity within the app
• Practice results — such as quiz scores, answer history, and performance summaries from practice sessions
• Language preference — to display content and explanations in your selected language where available

We may also collect limited technical information, such as:

• Device type, operating system, and app version
• Usage analytics and crash reports to improve reliability
• Messages you send to our support team

Information We Do Not Collect

CitizenshipAI is an educational preparation app only. We do not request or require the following, and you should not submit them through the Service:

• Passport information
• Identity documents
• Biometric data
• Government application data, visa details, or citizenship application records

If you contact support, please do not include sensitive identity or immigration application information in your message unless we specifically request it to assist you.

How We Use Your Information

We use personal information for purposes including to:

• Create and manage your account
• Provide educational features, practice sessions, and progress tracking
• Personalize your learning experience, including language preferences
• Provide AI-assisted explanations and tutoring within the app
• Process subscriptions and purchases through app store platforms
• Respond to support requests and service-related enquiries
• Maintain security, prevent misuse, and improve the Service
• Comply with applicable legal obligations

We do not sell your personal information. We do not use your information to provide immigration, legal, or citizenship application advice.

AI Features

Some explanations may be generated or assisted by artificial intelligence. Users should consult official government sources for the most current information.

When you use AI features, we may process questions you ask, messages you send within the app, and relevant session context to provide educational assistance. AI interactions are used to deliver the Service and are not intended to replace official government guidance.

Infrastructure Provider (Supabase)

We use Supabase to provide authentication, database storage, and related infrastructure for the Service. Supabase processes personal information on our behalf to store account information, learning progress, practice results, and related app data. Supabase is contractually required to handle this information in accordance with our instructions and applicable security standards.

Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, unless a longer retention period is required or permitted by law. In general:

• Account and profile data is kept until you delete your account
• Learning progress and practice results are retained to support continuity across sessions and devices
• Support communications may be retained for a reasonable period to resolve enquiries and maintain records
• AI interaction data may be stored temporarily to support session quality and troubleshooting, then deleted or anonymized according to our internal retention practices

When you delete your account, we delete or de-identify your personal information within a reasonable period, except where retention is required by law or reasonably necessary for legitimate purposes such as fraud prevention, dispute resolution, or backup integrity. See our Account Deletion page for instructions.

Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit, and secure infrastructure provided through our service providers.

No method of transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights and Account Deletion

You may request access to, correction of, or deletion of your personal information, subject to applicable law. You can delete your account at any time from within the app. For more information, visit our Account Deletion page or contact us using the details below.

If the Privacy Act 1988 (Cth) applies to our handling of your personal information, you may have rights under the Australian Privacy Principles (APPs). Depending on your circumstances, these may include the right to request access to or correction of your personal information, and to make a complaint about our handling of your information.

To exercise your rights or make a privacy enquiry, contact us at citizenshipai.support@gmail.com. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can take appropriate steps to delete it.

Overseas Disclosure

Our service providers, including Supabase, may store or process information in Australia or in other countries. Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app or by other appropriate means. Your continued use of the Service after changes take effect constitutes your acknowledgement of the updated policy.

Contact

For privacy questions or requests relating to your personal information, contact us at citizenshipai.support@gmail.com.

For official citizenship test information, visit the Department of Home Affairs.